Intake Form Please fill out the form below to start your repair process:First name *Last name *Company nameEmail *Model *What is the name brand, model of the ebike, kit or DIY?Battery Voltage *Check the battery label for the rated voltagePlease SelectI'm not sure24v36v48v52v60v72vOtherBattery Capacity *Check the battery label for the amp hour ratingPlease SelectI'm not sure<6ah6.6ah7ah7.8ah8ah8.7ah8.8ah9ah9.6ah10ah10.4ah10.5ah11ah11.4ah11.6ah12ah12.5ah12.8ah13ah13.5ah13.6ah13.8ah14ah14.5ah15ah15.6ah16ah17ah17.4ah17.5ah18ah19ah19.2ah20ah20.3ah21ah22ah23ah24ah25ah26ah27ah28ah29ah30ah>30ahOtherType of Problem *What is the symptom you're experiencing?Please SelectLow range and capacityBattery not taking a chargeBattery not powering on (no power to ebike)Loss of power when climbing (high load)Random intermittent loss of power to ebike (low load)Battery seems to have power but bike will not power onStrange smell, smoke, fireCharger inoperative (low voltage at output connector)Battery feels hotter than normal when charging (DISCONTINUE USE IMMEDIATELY!)Battery will not charge to 100%Fuel gauge on battery inoperativeFuel gauge on bike inoperative or inaccurateCharge port damagedBattery housing damagedBattery terminals damagedBroken power switchProblem with key switchError CodesTicket descriptionHow can we help?Return Shipping InformationStreet addressCityProvincePostal code (zip) *Phone numberSubmit Repair Order